Privacy Notice
This notice explains the basic handling of information submitted through the public website and secure patient portal.
Prime Healthcare Clinic processes personal information to respond to enquiries, administer appointments, communicate booking decisions, manage patient portal accounts and support continuity of care.
Information we may collect
This may include your name, contact details, appointment information, account details, secure messages and limited information you voluntarily submit when requesting care.
How information is used
Information is used to operate the booking system, verify accounts, send appointment notifications, respond to secure messages, maintain appointment history and meet lawful clinical or administrative obligations.
Account deletion
Patients may delete their online portal account. Certain appointment or healthcare records may still need to be retained where the clinic is legally or professionally required to retain them. Records that no longer need to be retained may be deleted or de-identified.
Security
The portal uses separate clinic accounts, access controls, secure password storage, verification links, rate limiting, encrypted sensitive fields and administrative audit records. Users should protect their passwords and avoid submitting emergency or unnecessary sensitive information through general contact forms.
Your choices
You may update your profile, change and verify your email address, change your password, review appointment history, delete your portal account or contact the clinic regarding your information.
Contact
Privacy-related enquiries may be sent to info@primehealthcareclinic.co.za or addressed to 127 Bethlehem Street, Rustenburg, 0299.